FAQ
Shipping and delivery
How long will it take for my order to arrive?
Unless a different period is specified in the respective offer, the goods are delivered domestically (Germany) within 1 - 3 days, for deliveries abroad within 2 - 5 days after conclusion of the contract (if advance payment has been agreed, after the time of your payment instruction) .
Please note that there is no delivery on Sundays and public holidays.
If you have ordered an item with different delivery times, we will send the goods in one shipment, unless we have made different agreements with you.
In this case, the delivery time is determined by the item you ordered with the longest delivery time.
What is the shipping cost?
The domestic shipping costs including tracking number are €0.00.
A delivery abroad including tracking number is €5.90.
How can I find out where my order is?
You can use the tracking number you received to track your order on our shipping partner's website. To do this, you must provide your tracking number in order to be able to check the status of your delivery.
If you haven't received a tracking number, you can send us your request to support@gokstone.com.
My package has not arrived. What can I do?
If your package has not arrived within the communicated delivery time, please email us at support@gokstone.com. We will take care of your request immediately so that you receive your piece of jewelry as soon as possible.
The wrong product is included in my package. Where do I report?
In case you have received the wrong product from us, please let us know the order number at support@gokstone.com or directly via Instagram. We will check your order and send you the right product within 1-3 days.
An item is missing from my order. What can I do?
If a piece of jewelry was not included in your bulk order, you can email us at support@gokstone.com or send us a message via Instagram. We will then check your order number and immediately send you the defective piece of jewelery from your order.
